Our formulas contain only natural, safe ingredients with no synthetic additives or artificial fragrances.

Absolutely. Our formulas are designed to be gentle and effective for all skin types - even atopic and highly sensitive skin.

We use glass bottles because they can be recycled multiple times. We rely on your support for a cleaner future, so please recycle your bottles!

The plastic components we use are necessary for the packaging’s functionality. However, when considering the entire lifecycle, plastic can offer certain advantages over glass.

Our shipping boxes are made from 100% recycled cardboard, and the ink on our bottles is designed to meet recycling requirements.

We are constantly seeking ways to reduce our environmental footprint. While we await new innovations in cosmetic packaging, let’s all commit to sorting our waste responsibly!

We proudly craft our products here in Bulgaria, blending traditional techniques with the latest technology. We take pride in supporting the local economy and production by working with Bulgarian experts and sourcing the finest ingredients to ensure every product meets the high standards our customers expect.

We do not use synthetic fragrances in any of our products.

Our cleansing oil Uncovered and soothing, anti-aging, hydrating serum Hush are completely fragrance-free.

Most of our formulas are water-free, meaning their ingredients have natural preservative qualities since microorganisms typically thrive in water-based environments. However, we do add natural vitamin E to ensure product stability. Vitamin E acts as a powerful antioxidant, helping to keep our natural ingredients fresh for longer.

For our natural products that do contain water - like our cleansing foam Pure - where vitamin E alone isn’t enough to prevent bacterial growth, we’ve carefully selected the purest alternatives and use only natural preservatives.

We understand that you want to try our products before committing to a full-size purchase. That’s why most of our products are now available in smaller sizes.

Absolutely. LUMIBEE products are formulated with 100% natural ingredients, making them a safe choice for expectant mothers. Our formulations are free from synthetic fragrances, parabens, and other potentially harmful chemicals. We use natural preservatives like vitamin E to ensure product stability without compromising safety.

However, during pregnancy, it's advisable to avoid certain ingredients such as retinoids, high concentrations of salicylic acid, and some essential oils. Rest assured, our products do not contain these ingredients.

For personalized advice, especially if you have specific skin concerns or conditions, we recommend consulting with your healthcare provider.

If you have sensitive skin or specific allergies, we always recommend checking our full ingredient list, available on our website and on every product packaging.

Our products contain natural bee ingredients known for their beneficial properties, but it’s important to note they may cause allergic reactions in some individuals.

Therefore, we suggest performing a patch test before first use. Apply a small amount of the product to a discreet area of skin, such as the inside of your wrist, and wait 24 hours.

If you don’t notice any redness, itching, or discomfort, you can safely use the product.

Products should be stored in a cool, dry place, away from direct sunlight and heat sources. This helps preserve their quality and effectiveness for a longer period. The ideal storage temperature is between 15°C and 25°C (59°F to 77°F). Be sure to keep products tightly closed after use to prevent moisture and contamination. Following these guidelines will ensure your products stay fresh and safe to use.

You can easily place an order through our online store. You can also contact us on our social media channels and place your order via message.

We offer free shipping for all orders delivered to Boxnow lockers, as well as for orders over 110 BGN, whether to a courier office or a personal address.

We usually process and ship your order within 24 hours, except on weekends and holidays. After that, delivery times depend on the courier. Most orders arrive on time, but sometimes unexpected delays can happen.

We really want you to get your products as soon as possible and will do our best to make that happen!

We hope you’ll be happy with your order. However, if for any reason you’re not completely satisfied, we’re happy to offer an exchange or refund, provided you return the order within 14 business days, unopened, unused, and in its original condition. Once we receive the returned products, we’ll inspect their condition before processing your refund. For more details about our return and refund policy, please visit the “Terms of Use” section on our website or email us at team@lumibeeskin.com.

Please inspect your order immediately upon receipt and contact us right away if you find the item is defective, damaged, or incorrect. This allows us to assess the issue and take the necessary steps. We’ll be happy to replace the product with the correct one or offer a refund for your order. We apologize for any inconvenience this may have caused and thank you for your understanding and patience.